Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how Starbird Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at starbird-chicken.rest, place orders, use our services, or interact with us in any other way.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), where applicable.

1. About Us

Starbird Chicken is a food service business operating in the United States. We are dedicated to providing high-quality food products and exceptional customer experiences. Our contact information is as follows:

For any privacy-related inquiries, questions, or concerns, you may contact us at the email address listed above. We will endeavor to respond to all legitimate privacy inquiries within thirty (30) days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website at starbird-chicken.rest and any subdomains associated with it;
• Online and in-person food orders placed through our platforms;
• Email communications, customer support interactions, and feedback submissions;
• Marketing communications, promotions, and loyalty programs;
• Third-party platforms and social media channels through which you interact with us;
• Any other means by which you engage with Starbird Chicken.

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access.

3. Information We Collect

We collect various types of information in order to provide and improve our services. The categories of personal information we collect include the following:

3.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect personal identification information such as:

• Full name;
• Email address;
• Phone number;
• Mailing or delivery address (including street address, city, state, and ZIP code);
• Date of birth (for age verification purposes);
• Account username and password (stored in encrypted form).

3.2 Payment and Transaction Information

When you make a purchase or transaction through our website or affiliated platforms, we or our payment processors may collect:

• Credit or debit card details (we do not store full card numbers; these are handled by PCI-DSS-compliant third-party processors);
• Billing address;
• Order history and transaction records;
• Gift card or promotional code information.

3.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited and time spent on each page;
• Links clicked and buttons interacted with;
• Search queries entered on our site;
• Items added to shopping cart or wishlist;
• Order completion or abandonment behavior;
• Referring URL (the website from which you arrived);
• Session duration and frequency of visits.

3.4 Device and Technical Information

We collect technical information about the device you use to access our website, including:

• IP address;
• Browser type and version;
• Operating system and platform;
• Device type (desktop, mobile, tablet);
• Screen resolution and display settings;
• Time zone and language preferences;
• Unique device identifiers and advertising identifiers.

3.5 Location Data

With your consent or as required for delivery purposes, we may collect precise or approximate location data to:

• Identify the nearest Starbird Chicken location;
• Facilitate accurate food delivery to your address;
• Provide location-based promotions or offers.

3.6 Communications and Correspondence

If you contact us by email, phone, or through our website contact form, we collect and retain the content of those communications, including:

• Messages, feedback, and complaints you submit;
• Customer service records and chat logs;
• Survey responses and testimonials.

3.7 Cookie and Tracking Technology Data

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to collect information about your browsing behavior on our website. Please refer to Section 9 of this Privacy Policy for a detailed explanation of our cookie practices.

3.8 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when you place an order through those services;
• Social media platforms if you log in using social authentication or interact with our social media pages;
• Marketing partners and data providers;
• Analytics service providers.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation, packaging, and delivery coordination;
• To manage your account and provide customer support;
• To send order confirmations, receipts, and status updates;
• To facilitate payment processing and prevent fraudulent transactions;
• To respond to your inquiries, complaints, and requests.

4.2 Analytics and Service Improvement

• To analyze usage patterns, website traffic, and customer preferences;
• To improve the functionality, design, and content of our website;
• To develop new menu items, features, and services based on customer feedback;
• To conduct internal research and business analysis;
• To troubleshoot technical issues and optimize performance.

4.3 Marketing and Promotional Communications

• To send you promotional offers, discounts, and information about new menu items (only with your consent where required by law);
• To administer loyalty programs, sweepstakes, and contests;
• To personalize your experience and deliver targeted advertisements based on your interests and browsing behavior;
• To measure the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal obligations;
• To enforce our Terms of Service and other applicable agreements;
• To protect the rights, property, and safety of Starbird Chicken, our customers, and the public;
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity;
• To respond to lawful requests from government authorities and law enforcement agencies.

4.5 Business Operations

• To operate, maintain, and improve our business operations;
• To carry out internal record-keeping and administrative functions;
• To facilitate business transactions, such as mergers, acquisitions, or asset sales;
• To audit and ensure compliance with our internal policies.

5. How We Share Your Information

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only for the purposes we specify and to implement appropriate security measures. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, PayPal) — to securely process payments;
• Delivery partners (e.g., DoorDash, Uber Eats) — to fulfill delivery orders;
• Email and communication platforms — to send transactional and marketing emails;
• Cloud hosting and IT service providers — to store and manage our data;
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and behavior;
• Marketing and advertising platforms (e.g., Meta Ads, Google Ads) — to deliver targeted advertisements;
• Customer support tools — to manage customer inquiries and support tickets.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request;
• Enforce our Terms of Service or protect our legal rights;
• Investigate or prevent fraud, security breaches, or illegal activity;
• Protect the safety of our customers, employees, or the general public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information through a notice posted on our website or sent directly to you via email.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5.5 With Your Consent

We may share your personal information with other parties not described above if we have obtained your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols. Payment information is handled by PCI-DSS-compliant processors and is never stored in unencrypted form on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need. We implement role-based access controls and require strong authentication credentials.
• Secure Servers: Our data is stored on secure cloud servers with physical access controls and regular security audits.
• Password Protection: User account passwords are stored using one-way hashing algorithms and are never stored in plain text.
• Regular Security Assessments: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security weaknesses.
• Employee Training: Our staff receives regular training on data protection best practices and our internal privacy policies.
• Incident Response: We maintain a data breach response plan and will notify affected users and regulatory authorities as required by applicable law in the event of a security incident.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We respect and honor these rights as required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions provided by law (e.g., where retention is necessary to complete a transaction, comply with legal obligations, or detect security incidents).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. As noted above, we do not sell your personal information in the traditional sense, but we may share data with advertising partners. You may opt out by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes reasonably necessary to provide requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

7.2 Rights for All U.S. Users

Regardless of your state of residence, you may have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information, subject to applicable legal exceptions.
• Right to Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: starbird-chicken.rest

We will acknowledge your request within ten (10) business days and respond fully within forty-five (45) days, as required by applicable law. In some cases, we may require you to verify your identity before processing your request in order to protect the security of your information. We may deny requests that we cannot verify or that are manifestly unfounded or excessive.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some cases, we may retain anonymized, aggregated data for longer periods for statistical and research purposes without this constituting personal data retention.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Below is a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website operators. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly, enabling core features such as shopping cart functionality, user authentication, and security. These cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website (e.g., which pages are visited most often, error messages encountered) to help us improve the site. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow the website to remember choices you make (such as your preferred language or region) to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies track your browsing habits and are used to deliver advertisements relevant to your interests. They are placed by advertising networks with our permission and may be shared with other advertisers.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

Additionally, you can opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For a comprehensive description of our cookie practices, including a full list of cookies we use and detailed opt-out instructions, please refer to our dedicated Cookie Policy, available on our website.

10. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without appropriate parental or guardian consent. Our website and services are not directed to minors.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our systems.

We encourage parents and guardians to monitor their children's online activities and to instruct their children not to provide personal information on any website without parental permission.

11. International Data Transfers

Starbird Chicken is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Data protection and privacy laws in the United States and these other countries may differ from those in your home country and may not offer the same level of protection. By using our services, you acknowledge and consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

Where we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, such as contractual clauses or other legally recognized mechanisms, as required by applicable law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not owned or operated by Starbird Chicken. These third-party services have their own privacy policies, and we have no control over their content, privacy practices, or data collection activities.

We are not responsible for the privacy practices of any third-party websites or services. We strongly encourage you to review the privacy policies of any third-party websites or services you visit or use. The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection and use practices in response to browser DNT signals. However, you can manage tracking preferences through your cookie settings, as described in Section 9 of this Privacy Policy.

14. Marketing Communications and Opt-Out

With your consent or where otherwise permitted by law, we may send you promotional emails, text messages, or push notifications about our products, services, special offers, new menu items, and events. You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" or "opt-out" link included at the bottom of any marketing email;
• Replying "STOP" to any promotional text message;
• Adjusting your notification preferences in your account settings;
• Contacting us directly at [email protected] with your request.

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account activity, and other service-related information. These communications are necessary for the provision of our services and cannot be opted out of while you maintain an active account or outstanding orders.

15. How to File a Complaint

If you believe that we have violated your privacy rights or have a concern about how we handle your personal information, we encourage you to first contact us directly so that we can work to resolve your concern promptly.

15.1 Contact Us First

Please send your complaint or concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within ten (10) business days and aim to resolve it within forty-five (45) days. If we require additional time to investigate a complex matter, we will notify you and keep you informed of our progress.

15.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you have the right to lodge a complaint with the appropriate regulatory authority. Depending on your state of residence in the United States, this may include:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• Federal Level: You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices at reportfraud.ftc.gov.
• Other States: If you reside in a state with its own privacy enforcement authority, you may have additional rights to file complaints with that state's Attorney General or designated privacy agency.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on our website at starbird-chicken.rest with a revised "Last Updated" date;
• Send you an email notification if the changes are significant and you have provided us with your email address;
• Display a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes are made constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below:

We are committed to addressing your privacy concerns and will respond to all legitimate inquiries in a timely and transparent manner. Your trust is important to us, and we take our responsibility to protect your personal information seriously.